Terms & Conditions
These Terms & Conditions apply to all services booked through this website. By making a booking, these terms are accepted in full.
Booking & Cancellations
All sessions must be booked in advance using the online booking system or as otherwise agreed in writing.
If a session needs to be cancelled or rescheduled:
At least 24 hours’ notice must be provided before the scheduled session time
Cancellations made with less than 24 hours’ notice may be charged in full
If a session needs to be cancelled or rescheduled by the service provider (for example, due to illness or an emergency), reasonable notice will be given and an alternative time will be offered.
Payment Terms
Payment is required at the time of booking, unless otherwise agreed in writing.
Bookings are not confirmed until full payment has been received.
If payment fails or is reversed, the session may be cancelled.
Refund Policy
Sessions are non-refundable once booked.
If a cancellation is made with more than 24 hours’ notice, the session may be rescheduled to a new date at no additional cost.
If a cancellation is made with less than 24 hours’ notice, or in the event of non-attendance, the session may be charged in full and will not usually be rescheduled or refunded.
In exceptional circumstances, requests may be considered outside of the standard terms.
Late Arrivals & No-Shows
If a client arrives late, the session will still end at the scheduled time and cannot usually be extended.
If a client is more than 15 minutes late without contact, this may be treated as a no-show. The session may be cancelled and charged in full.
No-show sessions are non-refundable and cannot normally be rescheduled.
Confidentiality & Privacy
All information shared during sessions is treated as confidential.
Information will not be shared with employers, agencies, family members, or third parties unless:
Clear written consent has been provided, or
There is a legal obligation to do so (for example, where there is a serious risk of harm)
Personal information is used solely to deliver services, manage bookings, and communicate in relation to sessions.
Service Delivery
Sessions are delivered virtually (online) or by phone, depending on the selected service.
Clients are responsible for ensuring a suitable internet or phone connection and, where possible, a private and quiet environment.
The length and format of each session are outlined in the service description at the time of booking.
CV Services
CV updates are typically completed within 5–7 working days from receipt of payment, existing CV, and any requested supporting information.
Turnaround times may vary depending on workload, response times, or the complexity of the service requested.
One round of minor revisions is included within 7 days of delivery.
Email Support Service
Email support responses are typically provided within 48 hours of receiving payment and completed submission details.
This service includes one personalised written response and does not include live call support unless otherwise agreed.
Private Staff Life aims to respond within the stated timeframe wherever possible, though response times may occasionally vary during periods of high demand.
Professional Boundaries & Limitations
Support is based on professional experience within the private household and staffing sector.
The service does not replace formal legal, financial, or medical advice.
The service provider does not act as a legal representative or employment lawyer.
Where appropriate, clients may be signposted to legal, specialist, or union/association support.
Clients remain responsible for any decisions made regarding employment, contracts, or next steps.
Use of Materials & Templates
Clients may receive written materials, templates, example wording, or documents (such as resignation letters, contract review notes, or action plans)
All materials are provided for personal use only.
They must not be copied, shared, sold, republished, or distributed without prior written permission.
Materials are provided for guidance and should be reviewed and adapted to individual circumstances.
Changes to Services & Terms
Services, pricing, and these Terms & Conditions may be updated from time to time.
The version in place at the time of booking will apply to that specific booking.
Any significant updates will be reflected on this page.
Contact
For any questions regarding these Terms & Conditions, or for clarification before booking, please use the Contact page on this website.
Disclaimer
Guidance is provided for clarity and support within the context of private household employment. This service does not provide legal, medical, or mental health advice and should not be considered a substitute for professional legal or therapeutic support. All sessions are confidential.
These services are provided by Rosie O’Neill, trading as Private Staff Life.